by Andrew Bosko | May 12, 2020 | Uncategorized
This month, as nearly every country on earth continues to grapple with the challenges of COVID-19, many of us around the world paused, briefly, on May 9th to commemorate the 75th anniversary of VE Day, the day WWII ended in Europe. I always appreciate these...
by Andrew Bosko | May 7, 2020 | Uncategorized
As You Plan for the Next Phase In a recent post, I talked about how leader mindsets will play a major role in how brands fare as they ramp back up to re-enter a post-COVID world. Companies who see their current, COVID-driven accommodations as necessary-but-temporary...
by Andrew Bosko | May 5, 2020 | Uncategorized
4 Steps to Deliver the Helpful, Professional, Reassuring CX Your Customers Need Most Right Now At a time when leadership teams of just about every brand in America are brainstorming ways to encourage customers to return, re-engage, and resume purchasing, there is a...
by Andrew Bosko | Apr 30, 2020 | Uncategorized
Will Yours Be One of Them? You probably had a business continuity plan defined. But if you’re like most brands, your robust, carefully prepared continuity plan wasn’t built to get you through this. Why? Because it was probably geared toward a set of potential crises...
by Andrew Bosko | Apr 28, 2020 | Uncategorized
Will Yours Be One of Them? Navigating the seemingly endless challenges of COVID-19 is forcing brand leaders to “learn how to walk fast on thin ice.” That’s how Nicole Bendaly describes the delicate balance, flexibility, and speed necessary to not only survive the...
by Andrew Bosko | Apr 24, 2020 | Uncategorized
As is true for just about everyone these days, the past several weeks have been a time of rapid transitions, brainstorming, problem solving, reflections – and an unprecedented volume of video conferences. The other day, I was struck by a realization that I wanted to...
