by Andrew Bosko | Jun 4, 2020 | Uncategorized
If you’ve been working at your CX strategy for a while now, chances are, you have customer information as fresh and recent as Q4 2019… “…but those reports may as well be turned into bird-cage liners now.” That’s according to...
by Andrew Bosko | Jun 2, 2020 | Uncategorized
The current pandemic has had a profound impact on every American customer’s relationship with nearly every business they patronize. It has heightened some needs and muted others. It has softened customer expectations of some providers, while intensifying their...
by Andrew Bosko | May 28, 2020 | Uncategorized
With customer service planning conversations increasingly focused on re-opening, redesign, and planning for a post pandemic future, this recent Forbes article caught my eye. In spite of the fact that none of the 10 smart tactics featured here point specifically to...
by Andrew Bosko | May 21, 2020 | Uncategorized
The pandemic has driven monumental changes in how people live, how communities function, and how businesses around the globe operate. At first, most of us have seen the many demands of social distancing as unforeseen, painful, and impossible to sustain long-term. And...
by Andrew Bosko | May 19, 2020 | Uncategorized
To Take Your Brand Safely Through This Crisis Since COVID-19 first hit our shores, most North American businesses have been forced into an uncomfortable balancing act, trying to juggle the immediate needs of customers with long-term planning and budget concerns – all...
by Andrew Bosko | May 14, 2020 | Uncategorized
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. That’s a lot trickier than it sounds. Planning now, in the middle of an unprecedented pandemic, for a future that includes a number of unknowns…...
