by Andrew Bosko | Apr 18, 2019 | Uncategorized
Our Next Level Call Center Innovations are Featured in This Month’s CIO Applications Magazine From CIO Applications The communications space is evolving at a faster rate and so are the needs and demands of the customers. The modern customer is aware of...
by Andrew Bosko | Apr 16, 2019 | Uncategorized
8 Tips to Turn Customer Insights into Action Last time, I talked about the importance of customer surveys and the perils of proceeding surveying without a clearly defined plan. I also promised to share my favorite tips for avoiding those surveying pitfalls. Here they...
by Andrew Bosko | Apr 11, 2019 | Uncategorized
Why Customer Surveys are More Important – and More Risky – than Ever No matter what industry you’re in, you’ve probably noticed that your customers expectations are changing rapidly. Often, those changes can catch you completely by surprise. Keeping up with those...
by Andrew Bosko | Apr 9, 2019 | Uncategorized
The Advantages of Letting Customer Care Agents Take the Job Home When I talk with business owners about moving their customer care operation from in-house to outsourced, I find that their opinions usually fall into three camps: Camp 1: those who say they will “never”...
by Andrew Bosko | Apr 3, 2019 | Uncategorized
How many times in the past year has your customer care platform experienced any unplanned downtime? How did you recover – and how quickly? More importantly, how did you examine the experience to make sure it didn’t happen again? If you’re like most of us, you...
