by Andrew Bosko | May 28, 2020 | Uncategorized
With customer service planning conversations increasingly focused on re-opening, redesign, and planning for a post pandemic future, this recent Forbes article caught my eye. In spite of the fact that none of the 10 smart tactics featured here point specifically to...
by Andrew Bosko | May 21, 2020 | Uncategorized
The pandemic has driven monumental changes in how people live, how communities function, and how businesses around the globe operate. At first, most of us have seen the many demands of social distancing as unforeseen, painful, and impossible to sustain long-term. And...
by Andrew Bosko | May 19, 2020 | Uncategorized
To Take Your Brand Safely Through This Crisis Since COVID-19 first hit our shores, most North American businesses have been forced into an uncomfortable balancing act, trying to juggle the immediate needs of customers with long-term planning and budget concerns – all...
by Andrew Bosko | May 14, 2020 | Uncategorized
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now. That’s a lot trickier than it sounds. Planning now, in the middle of an unprecedented pandemic, for a future that includes a number of unknowns…...
by Andrew Bosko | May 12, 2020 | Uncategorized
This month, as nearly every country on earth continues to grapple with the challenges of COVID-19, many of us around the world paused, briefly, on May 9th to commemorate the 75th anniversary of VE Day, the day WWII ended in Europe. I always appreciate these...
