by Andrew Bosko | Jun 16, 2020 | Uncategorized
Here are 7 Steps To Take Now For most U.S. companies, it continues to be a long, bumpy and unpredictable road back from COVID-19. Few recent studies underscore that fact as pointedly as the 2020 Edelman Trust Barometer. When the global communications company wanted to...
by Andrew Bosko | Jun 11, 2020 | Uncategorized
5 Ways to Keep Your Team Safe and Engaged Since March, companies around the world have faced a seemingly unending series of difficult trade-offs in the struggle to remain operational and save the business. For so many organizations, survival has depended on whether...
by Andrew Bosko | Jun 9, 2020 | Uncategorized
As You Map The Way to Your Next Normal There’s so much talk these days about “getting to the new normal.” In his recent article, Adrian Swinscoe shared some recent data about the impact of COVID-19 on CX scores: according to Cogito, CX scores have...
by Andrew Bosko | Jun 4, 2020 | Uncategorized
If you’ve been working at your CX strategy for a while now, chances are, you have customer information as fresh and recent as Q4 2019… “…but those reports may as well be turned into bird-cage liners now.” That’s according to...
by Andrew Bosko | Jun 2, 2020 | Uncategorized
The current pandemic has had a profound impact on every American customer’s relationship with nearly every business they patronize. It has heightened some needs and muted others. It has softened customer expectations of some providers, while intensifying their...
