“My only regret is that we didn’t partner with Skybridge sooner … “

Skybridge Americas steps in to help a national retailer revitalize its customer experience.

During COVID lockdown, this national apparel retailer realized that their customer care provider could not adapt to their customers’ new needs. They began a national search for a new partner who could deliver superior customer experience with grave concerns about causing greater disruptions and disappointments to their customer base. Here is how the client describes what happened next:

“From the first contact we had with Skybridge, they understood exactly what we were asking for and the challenges we were facing We knew that transitioning to a new customer core partner had huge potential for something to go wrong But Sky Bridge navigated through all this as if it was just a routine day … In 90 days, Skybridge recruited, staffed, and trained agents on our Standard Operating Procedures as well as our Service Cloud, fraud, payment, order management, and loyalty systems. We launched all these systems, except loyalty, on the same day we went live with Skybridge … Within days of launching, we saw dramatic improvement in our metrics. As impressed as I was with our launch, I have been even more impressed in the time since then. Skybridge is responsive, flexible, and has excellent communication. My only regret is that we didn’t partner with Skybridge sooner”

Shoe Carnival

David Hudspeth, Senior Manager, Customer Service and Fulfillment

“We love working with Skybridge!

In the contact center industry, a nearly 30-year relationship is unprecedented …

In the contact center industry, a nearly 30-year relationship is unprecedented. But the team at Skybridge Americas are true, fully integrated partners who add so much value that we constantly include them in our project designs. With their thought leadership and expertise in value engineering, we’re able to identify and remove unnecessary processes and reduce costs, while maintaining service levels that exceed industry standards. “

Publishers Clearing House

Angela Pesce, Associate Director of Customer Service