Minneapolis, MN – June 7, 2016 — Skybridge Americas today announced that it has been named to TMC’s CUSTOMER magazine Top 50 Contact Center Outsourcing Ranking for the 23rd year in a row.
The Top 50 Contact Center Outsourcing Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015.
“We are honored to be again recognized as a Top 50 Teleservices Agency from CUSTOMER Magazine,” remarked Andy Bosko, Chief Executive Officer. “For over 30 years Skybridge Americas has been a trusted solutions provider to its customers, their brands and their customers. Winning this award for the 24th consecutive year demonstrates our continued commitment and dedication to providing our clients with innovative and elegant call center solutions.”
“Based on their total billable minutes, the editors of CUSTOMER have ranked Skybridge Americas as a Top 50 outsourced contact center agency. Skybridge Americas documented through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity contact center services.”
The Top 50 Contact Center Outsourcing Global, Inbound, Outbound and Interactive rankings are published online and in the June 2016 issue of CUSTOMER magazine.
For more information, please visit www.tmcnet.com.
About Skybridge Americas
For over 25 years, Skybridge Americas has delivered elegant contact center, eCommerce and product fulfillment services. Originally known as Carlson Marketing Services, the company is distinguished by the longevity of its client relationships and the renown of brands it serves. Skybridge Americas employs over 900 employees between call centers in Winnipeg, Manitoba and its corporate headquarters in Greenfield, MN, which also includes a 200,000 square-foot fulfillment operation. For more information please visit https://www.skybridgeamericas.com.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events: Asterisk World, AstriCon, CVxChannelVision Expo, DevCon5 – HTML5 & Mobile App Developers Conference, IoT Evolution Expo, Real Time Communications Expo, All About the API Conference, and more. Visit TMC Events for additional information.
Skybridge Americas Contact:
President and Chief Marketing Officer
203-852-6800, ext. 139