In the Subscription Industry’s Battle for Customer Retention, Your Call Center Could Be Your Most Powerful Secret Weapon

Jeff Batt - March 12, 2020

Customer retention challenges are growing across every industry. In the subscription business, it has become enormous. In a...

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How to Keep Your Contact Center Running Seamlessly

Jeff Batt - March 10, 2020

With the Right Talent, Right Now Not surprisingly, most of my conversations with business leaders these days seem...

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3 Major Patient Frustrations and How to Cure Them in 2020

Jeff Batt - March 5, 2020

In 2020, patient experience, satisfaction, and retention are critical areas of focus for most medical and dental practices...

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