As COVID-19 Wreaks Havoc for Traditional Customer Service Platforms, A Handful of North American Call Centers Step Up to Fill the Need

Jeff Batt - March 31, 2020

A Handful of North American Call Centers Step Up to Fill the Need In my past several posts,...

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COVID-19 Rapid Response: Switch To Work-At-Home 8 Critical Questions to Assess Your Technology Readiness

Jeff Batt - March 26, 2020

8 Critical Questions to Assess Your Technology Readiness This is the second in our series on COVID-19 Rapid...

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Can You Switch Your On-Site Customer Care Team To Work-At-Home During COVID-19?

Jeff Batt - March 24, 2020

Yes. Here’s How to Get Started As we find ourselves in the strange, uncharted territory of the past...

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