First Things First: Learning The New Rules of Customer Service
In my previous post, I talked about the urgent planning responsibilities facing every customer service manager right now....
Planning Now for a Better, Post-COVID Call Center
This month, as nearly every country on earth continues to grapple with the challenges of COVID-19, many of...
Laresa McIntyre Selected for Stetson University’s Disruptive Leadership Certificate Program Advisory Board
May 7, 2020 Skybridge Americas Chief Financial Officer, Laresa McIntyre was recently selected by Stetson University to be...