Good News, A Few Surprises, and a Lot of Pressure
A CX Report Card from 4,000 retail customers In a recent study, business communications company Mitel® surveyed more...
8 CX Trends Shaping Customer Care in 2021
“Customer experience strategy is the first step to business survival in 2021, especially for large organizations and iconic...
Forget FOMO. Your customers have bigger concerns now. 3 pillars of today’s marketing messaging.
Not long ago, in the BP (before pandemic) era, successful brands had gotten so good at knowing, engaging,...