The Unforgettable Tony Hsieh: 5 Customer Care Lessons for Us All
A few times in the past, I’ve written about the deep and long-lasting positive impact of Tony Hsieh...
It’s Complicated: Your 2021 Customer Relationships Have Some Serious 2020 Baggage
I’ve been writing a lot lately about customer expectations, the changes we’re seeing, and how some customer care...
The CX Short List: 3 Critical Strengths You’ll Need in 2021
What does the future hold? How will 2021 unfold? I’m sure that most of us in the customer...