5 Ways Contact Center Work is Changing in 2020

With the proliferation of AI solutions throughout the contact center industry, there has been a corresponding evolution in the role of the customer care agent. Gone are the days that agents can simply be hired for their ability to work swiftly, follow a script, and...

5 Habits of Highly Customer Centric Companies

Here we are, at the fresh start of another fast-moving year. If you’re like most business leaders, you’ve set audacious growth goals and you’re doing everything in your power to stay one step ahead of industry disruptors. At times like these, it’s easy to get hyper...